Cancellation & Refund Policy

Cancellation & Refund Policy – Bawarchi Café

  1. Cancellation

    • Orders can be canceled only within 5 minutes of placing, prior to preparation.

    • Once an order is confirmed and cooking begins, cancellation is no longer possible 

  2. Wrong or Missing Items

    • If an ordered item is missing or incorrect, please inform us immediately upon delivery.

    • We will refund the price of the missing or incorrect item (including tax) or offer a replacement

  3. Entire Order Incorrect

    • If the whole order is wrong, we will refund the entire order amount, including delivery fee 

  4. Quality Issues

    • If the food quality is unacceptable (e.g., stale, spoiled), notify us upon delivery.

    • We may issue a replacement, a refund, or a credit toward a future order, depending on the situation.

  5. No Refund for Change of Mind

    • We cannot offer refunds if you simply change your mind after the order is accepted or prepared 

  6. How to Contact Us

    • For any issue with your order, please contact us immediately via WhatsApp or phone (details in footer). We’ll resolve it promptly.